We hope that you are totally chuffed with your purchase(s) from home byKirsty. Of course we know that sometimes you change your mind. It's totally fine if you do. You have 14 days to return the item(s) to get a full refund via the original payment method, or exchange or have a credit note. Orders placed online will not have the delivery charge refunded.
Sale items are NONE refundable.
We are not able to refund or exchange anything that is not in perfect condition, in its original packaging, and ready to be resold.
Custom or personalised products CAN NOT be returned.
Should an item be faulty or damaged, please let us know immediately (within 24 hours of receipt) via an email to email@example.com, we will do our best to rectify it as soon as possible.
We make every effort to ensure the product colours, finishes and descriptions are as accurate as possible on the website. However due to natures of digital reproduction as well as the handmade aspect of some of our products, we cannot guarantee exact depiction and variations may occur.
We reserve the right to remove or edit any products / delivery cost, materials, content or prices online at
Cancellation of Order
You may cancel your order, providing your goods have not already been sent out. To cancel your order you must notify us by email to firstname.lastname@example.org stating your name and order reference. If the goods have already been despatched then please follow our returns policy.
We will only use your details to place & despatch your order, and to inform you of any new products or news about home byKirsty. We will not share / pass on your details to any third party. (Except if required by law).
Do let us know if you would like to be removed from our database, or if you have any questions about privacy, email us at email@example.com.